QMS – Glossary

We've compiled a list of some of the technical terms used in relation to our Query Management System - please get in touch if you have any questions relating to this or any of our other products. Browser – computer program for viewing web pages, and using QMS. Common examples are Internet Explorer, Chrome and...

Using QMS – Process a Query

You will be notified by email whenever you are required to process a query. Look out for notification emails with titles like ‘New Query…’, ‘Query Comment…’, or ‘Query Response Approved…’ You may be required to respond to a query, or accept a response to a query, but both are similar. If you’re not already logged...

Using QMS – View Query

There are two ways to view a query in QMS: from a link in a notification email; and directly using QMS. I just got an email from QMS If you receive an email titled ‘New Query…’, or ‘Query Comment…’ then there is a query requiring your attention. The notification email contains a link to the...

Using QMS – Add New Query

Queries, or whatever you choose to call them are the lifeblood of QMS, and the heart of QMS is the Query list. This is the list of things that you want to track and manage. The lifecycle of query creation, response, and closure starts from the QMS Main Query Screen. Let’s start with adding a...

Useful Filters

As the number of queries increases, you may find that you only want to see queries which are relevant to you. Here’s the Filter section of the Main Query Screen: Changing drop list selections and checkboxes changes which queries are displayed in the Query list. Project Name If you’re involved in multiple projects, select a...

The Main Query Screen

When you first login to QMS the Main Query Screen is displayed. It looks something like this: Completely configurable QMS is completely configurable – we know that different businesses need to track different things relating to queries, so the screen you see may be different to this one. You may not even call the items...

Login to QMS

You’ll find a QMS link in your Welcome email, on your corporate intranet, or in your browser bookmarks if you chose to bookmark QMS. Clicking a QMS link opens a browser window and displays the QMS Login page. Your company logo will probably be displayed above this: I’ve forgotten my Username! If you’ve forgotten your...

Welcome to QMS

The first time you hear about QMS may be when a Welcome email appears in your Inbox. The Welcome email looks something like this: What’s ATMS? QMS is derived from ATMS, the Pisys "Action Tracking Management System", so you may see an occasional reference to ATMS when you’re using QMS. Don’t panic if you do,...

How does QMS work?

It’s as easy as 1, 2, 3 - the basic principle is as follows: (words in italics are explained in the Glossary at the end of this guide): This demonstrates the simplest possible lifecycle of a Query. Typically the person that was asked the question may respond with a question of their own; the person...

What is QMS?

You may be reading this guide because you got an email welcoming you to our system – don’t panic! This guide will introduce you to the basics, and we’re certain you will find that QMS will make your life a lot easier. QMS (Query Management System) is a database used by clients worldwide to track...

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