Accessibility Statement

This accessibility statement applies to Pisys Cloud-based systems hosted on our and domains.

This website is run by Pisys Limited. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible: - the list below contains some of the issues we have identified but note that we're performing regular updates to address accessibility so some elements may change

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • you cannot skip to the main content when using a screen reader

Feedback and contact information

If you need any support in accessing this website or have any comments on its accessibility please contact us :

  • email
  • call 01224 672460

We’ll consider your request and get back to you in 5 days.

If you cannot view the map on our ‘contact’ page, call or email us  for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: where our support team can respond appropriately.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us  Here

Technical information about this website’s accessibility

Pisys Limited is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We try to add text alternatives to all new images - we're working on fixing all existing images and hope to have this completed by Q4 2023. When we publish new content we’ll make sure our use of images meets accessibility standards.

Some Buttons do not have an accessible name, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content)

We are fixing these issues as we encounter them, and hope to have all of our current buttons fixed by July 2023.

Background and foreground colours do not have a sufficient contrast ratio, so some people may find it difficult to clearly see the information on our web pages. This fails WCAG 2.1. success criterion 1.4.6 (Contrast).

We're fixing these issues every time we do a new release, but we're aiming to have all the contrast issues fixed by August 2022

Heading elements are not in a sequentially-descending order. This means that navigation by keyboard may be confusing. This fails WCAG 2.1. success criterion 3.2.3 ( Consistent Navigation)

We aim to resolve these issues by September 2022.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We're now incorporating accessibility checks into our build process. This means that rather than having stand-alone audits we will be testing with every release - this means that we will be  picking up and fixing issues in smaller numbers over shorter periods.

Preparation of this accessibility statement

This statement was prepared on 11/5/22. It was last reviewed on 12/5/22

This website was last tested on 12/5/22. The test was carried out by Pisys engineers

We decided on a sample of pages to test  based on their complexity and frequency of usage by customers.